Digital items are available in two categories:
- Instant downloads: Ready-made files that are available once your payment is confirmed. If you paid with PayPal, it may take a few minutes for your download link to be sent to you via email.
- Made-to-order downloads: Digital items that the seller will make to your specifications after you purchase them. The seller will send your files to you once they have completed them.
To download a digital file, please sign in to your takenbest account on your mobile browser or computer.
I can’t find my download notification email
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding firstname.lastname@example.org to your address book or safe list can help you locate these emails in the future.
For now, you can still access your digital purchases in your account.
Where can I find my digital purchases in my account?
To access your digital files from your account:
- Sign in to takenbest.com and go to Your account.
- Go to Download Section.
- Now select Download Files. This goes to the Downloads page for all the files attached to your order.
You can also go back to the item’s listing page, where you should see an “Instant Download” message on the images for the item.
There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, Until the transaction hasn’t been cancelled.
If your payment is still processing, the Download Files will not available.
When will I receive my made-to-order digital item?
The delivery window for made-to-order digital items will vary depending on the seller. Please coordinate with the seller through to establish the completion time for your order.
To see the status of your made-to-order digital item, go to the order section of your account. Order that the seller is still working on are shown as progressing.
Once the seller finishes your order, you will receive an email with a link to download your digital file. You can also access your files by going to Download Section. You can leave a review for your purchase after log into your account.
I purchased a digital item, but I don’t have an takenbest account.
If you purchased an instant digital download as a guest, you’ll find a link to download your files in the receipt email that was sent to you after purchase.
Made-to-order digital items will be sent once the seller has finished them. If you no longer have access to the email account you used to make the original purchase, please contact the seller directly to discuss how they can send you your files.
I’m having trouble downloading my files.
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact the seller through for further assistance.
The type of file will be shared in product description. If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type.
If you continue to have trouble, please scroll down to the bottom of this page to contact our Support.
I want a refund or want to cancel my digital item
On the product page for a digital listing, you will see that digital listings are not able to be returned or cancelled. While this is shown automatically on all instant digital download items, it is up to the seller’s discretion as to whether they will refund a digital item or not. Please contact the seller directly, if you’d like to request a refund for your digital order.
Hope It’ll Help.